Common issues we see
- Door hanging crooked or stuck at an angle
- Visible frayed or rusted cable wrapped around drum
- Loud snap followed by the door dropping
- Cable bunched up at the bottom of the door
Our process
- 01
Secure the door
We lock the door safely before relieving spring tension.
- 02
Replace in pairs
Both cables swapped so tension stays balanced on each side.
- 03
Re-set drums
Drums repositioned and tightened to factory spec.
- 04
Test cycles
Multiple full cycles run to confirm smooth, level travel.
Why French Broad for cable repair
We're a small, locally owned Asheville team. You'll talk to the same people every time you call, you'll get an upfront written quote before we touch your door, and our parts carry a lifetime warranty. No call centers, no commissioned salespeople, no surprises.